inforMED
MalfunctionMUH

SCANX

Received Sep 9, 2014 · Event occurred Jan 3, 2013

Report 2428225-2014-00003 · MDR key 4105448

Device

Generic name

Digital Imaging System

Model number

D1000K

Catalog number

D1000K

Lot number

NA

Product problems

  • Loose or Intermittent Connection
  • Component Missing

Patient

Not reported

  • No Known Impact Or Consequence To Patient

Narrative

Description of Event or Problem

COMPLAINT WAS RECEIVED FOR A SCANX DUO ((B)(4), DATE OF MFR, 01/21/2011). THE IMPLICATED SCANX DUO WAS MANUFACTURED 01/21/2011 AND HAS BEEN IN SERVICE FOR TWO YEARS. OBSERVATIONS: THE UNIT WAS TAMPERED WITH BECAUSE WE OBSERVED THAT THE BOTTOM FUSE TAB WAS MISSING. THE REAR COVER SCREWS WERE LOOSE. THE MAIN PCB WAS INSPECTED AND THERE WERE NO VISIBLE BURN MARKINGS OR BURNT COMPONENTS. THE INTERNAL POWER SUPPLY WAS REMOVED AND THERE WAS A BURN MARK ON THE MAIN CAVITY NEXT TO IT. THE IMPLICATED UNIT WAS IN USE FOR NEARLY TWO YEARS WHEN THE INTERNAL POWER SUPPLY FAILED, RENDERING THE UNIT INOPERABLE. THE FAILURE OF THE POWER SUPPLY IS DEEMED AN ISOLATED INCIDENT.