MalfunctionIRT
THERMOPHORE
Received Mar 18, 2020
Report 1832415-2020-11223 · MDR key 9850766
Device
Product problems
- Fire
Patient
Not reported
- No Known Impact Or Consequence To Patient
- No Known Impact Or Consequence To Patient
Narrative
Description of Event or Problem
CUSTOMER STATED, "FLAMES OF FIRE SHOT OUT OF THE SWITCH." CUSTOMER DID NOT CLAIM INJURY. PRODUCT WAS NOT RETURNED. THE PRODUCT REPORTED OF HAVING AN ISSUE IS APPROXIMATELY 63 YEARS OLD. THE CONFIRMATION OF THE FAILURE COULD NOT BE CONFIRMED, AS THE PRODUCT WAS NOT RECEIVED. THE AGE OF THE DEVICE IS THE LIKELY CAUSE OF ANY FAILURES. ONCE PRODUCT IS RECEIVED AND INVESTIGATED A SUPPLEMENTAL REPORT WILL BE SUBMITTED.