inforMED
MalfunctionLGX

STREAMLAB ANALYTICAL WORKCELL

Received Mar 17, 2020 · Event occurred Feb 22, 2020

Report 2517506-2020-00104 · MDR key 9845395

Device

Generic name

Streamlab Analytical Workcell

Catalog number

10444806

Product problems

  • Power Problem
  • Power Problem

Patient

Not reported

  • No Known Impact Or Consequence To Patient
  • No Known Impact Or Consequence To Patient

Narrative

Additional Manufacturer Narrative

THE CUSTOMER CONTACTED THE SIEMENS CUSTOMER CARE CENTER (CCC) TO INFORM THAT SMOKE WAS VISIBLE IN THE LAB. THE FIRE DEPARTMENT ARRIVED AT THE CUSTOMER SITE AND NOTED THAT SMOKE EMITTED FROM THE STREAMLAB ANALYTICAL WORKCELL DEVICE. THE CUSTOMER INFORMS THAT PATIENT SAMPLES WERE NOT AFFECTED BY THE EVENT. SIEMENS DISPATCHED A CUSTOMER SERVICE ENGINEER (CSE) TO THE CUSTOMER SITE. THE ENGINEER PERFORMED AN INSPECTION AND IDENTIFIED THE SMOKE EMITTED FROM THE STREAMLAB MONITORING COMPUTER (SMC) AND A BURN IN THE POWER SUPPLY. THE ENGINEER CONFIRMED THAT THE SMC COMPUTER IS NO LONGER USED WITH THE DEVICE, AND A REPLACEMENT IS NOT NECESSARY. THE ENGINEER CONFIRMED THAT THE STREAMLAB ANALYTICAL WORKCELL DEVICE IS OPERATIONAL AND NO OTHER ISSUES NOTED.

Description of Event or Problem

THE CUSTOMER CONTACTED THE SIEMENS CUSTOMER CARE CENTER (CCC) TO INFORM SMOKE WAS EMITTED FROM THE STREAMLAB ANALYTICAL WORKCELL DEVICE. THE CUSTOMER SHUT DOWN AND UNPLUGGED THE DEVICE AND CALLED THE FIRE DEPARTMENT. THE LABORATORY EVACUATED. THE CUSTOMER INFORMS THAT THERE WAS NO DELAY IN PATIENT TESTING DUE TO THIS EVENT. THERE ARE NO KNOWN REPORTS OF ADVERSE HEALTH CONSEQUENCES DUE TO THIS EVENT.