MalfunctionEFS
PHILIPS SONICARE
Received Feb 3, 2020 · Event occurred Jan 28, 2020
Report 3026630-2020-00009 · MDR key 9661914
Device
Generic name
Airfloss Pro
Manufacturer
Philips Oral Healthcare, LlcModel number
HX8340Catalog number
HX8331/11
Product problems
- Temperature Problem
- Temperature Problem
Patient
Not reported
- No Consequences Or Impact To Patient
- No Consequences Or Impact To Patient
Narrative
Additional Manufacturer Narrative
THE EVENT DATE IS APPROXIMATE. REPORT SOURCE: COMPLAINT RECEIVED FROM (B)(6).
Description of Event or Problem
A CONSUMER REPORTED THAT THEIR SONICARE AIRFLOSS EXPLODED WHILE CHARGING. NO INJURY OR PROPERTY DAMAGE WAS REPORTED.
Additional Manufacturer Narrative
D4: REVISED LOT # FROM NOT APPLICABLE (NA) TO NO INFORMATION (NI). ANALYSIS RESULTS: THE ROOT CAUSE OF THE CUSTOMER'S COMPLAINT COULD NOT BE DETERMINED AS THE DEVICE OPERATES WITHIN SPECIFICATION.