DEVICE, DIGITAL IMAGE STORAGE, RADIOLOGICAL

Description of Event or Problem

DISK BURNERS DO NOT WORK IN A TIMELY MATTER. RADIOLOGY WAS NOT GIVEN ENOUGH NOTIFICATION FROM THE ED TO GET A DISK MADE FOR THE PATIENT BEING TRANSFERRED OUT TO ANOTHER HOSPITAL. THERE WAS DOWN TIME FOR DAYS, SO NO IMAGES COULD BE PUSHED. WHILE TROUBLESHOOTING THE DISK BURNERS, THE PATIENT LEFT THE HOSPITAL WITHOUT ANY IMAGES. THIS COULD RESULT IN A PATIENT NEEDED TO BE RE-IMAGED AGAIN AT THE NEXT HOSPITAL AND CHARGED AGAIN FOR THE SAME EXAMS ALL BECAUSE COMMUNICATION COULD NOT BE GIVEN IN A MORE APPROPRIATE AMOUNT OF TIME. FROM THE SYSTEMS ANALYST: THE ISSUE IS WITH THE GROUP POLICY THAT THE HOSPITAL APPLIES TO THE COMPUTER. IT DISCONNECTS THE BURNER DRIVES FROM THE COMPUTER WHEN GROUP POLICY IS UPDATED. CURRENTLY WE HAVE INFORMATION TECHNOLOGY AND GROUP POLICY STAFF WORKING ON A SOLUTION. WE HAVE "EXPERIMENTED" WITH SEVERAL FIXES WITHOUT RESOLUTION. SST GROUP HAS BEEN CONTACTED.