CVS DENTURE CLEANSER

Description of Event or Problem

I AM WRITING THIS LETTER TO INFORM YOU OF A PRODUCT THAT NEEDS TO BE REMOVED FROM THE MARKET. IN 2007, I PURCHASED A BOX OF DENTURE CLEANSER. MY ORTHODONTIST INSTRUCTED ME TO CLEAN MY RETAINER BY SOAKING IT IN DENTURE CLEANSER. USUALLY, I USED ONE OF THE BRAND NAME EFFERVESCENT TABLETS SUCH AS POLIDENT. HOWEVER, ON THIS DAY I BOUGHT THE STORE BRAND INSTEAD. I SOAKED MY RETAINER AS I ALWAYS DO AND IT STARTED TO DISINTEGRATE. AS A RESULT, I HAD TO GO BACK TO THE ORTHODONTIST AND HAVE IT REPLACED. I AM SENDING YOU A SAMPLE OF THE TABLET, SO YOU CAN HAVE IT TESTED. I DON'T WANT THE SAME INCIDENT TO HAPPEN TO ANOTHER CUSTOMER. I HAVE BEEN SOAKING MY RETAINER FOR THE PAST FIVE YEARS AND THIS NEVER HAPPENED WHEN I USED POLIDENT. I DIDN'T REALIZE THE GENERIC BRANDS WEREN'T SAFE. I HAVE INCLUDED A COPY OF THE BAR CODE AND COPY OF MY RECEIPT. IF YOU NEED TO CONTACT ME TO ANSWER ANY QUESTIONS, PLEASE FEEL FREE TO GIVE ME A CALL. THANKS IN ADVANCE FOR YOUR IMMEDIATE ATTENTION TO THIS VERY IMPORTANT MATTER.