inforMED
MalfunctionKNP

HEELWEDGE

Received Nov 22, 2019 · Event occurred Nov 21, 2019

Report MW5091258 · MDR key 9368822

Device

Generic name

Orthosis, Corrective Shoe

Catalog number

HQ4B

Product problems

  • Break
  • Product Quality Problem

Patient

68 YR

  • Fall
  • Fall

Narrative

Description of Event or Problem

A DARCO HEELWEDGE OFF-LOADING SHOE, CAT #HQ4B FAILED WHEN THE STRAP D-SHAPED PLASTIC RING USED TO SECURE THE FOOT STRAP CAME OFF DUE TO POOR STITCHING QUALITY. THIS IS THE THIRD TIME THIS PRODUCT HAS FAILED WHILE IN USE BY ME. EACH TIME HAS CAUSED A MINOR FALL NOT REQUIRING MEDICAL ATTENTION. SINCE I HAVE GONE THROUGH 3 OF THESE SHOES OVER THE LAST 4 MONTHS WITH SIMILAR PROBLEMS. I BELIEVE THE MFR HAS A QUALITY PROBLEM IN CONSISTENT WITH FDA GMP PRACTICES. FDA SAFETY REPORT ID# (B)(4).