THERMOPHORE

Description of Event or Problem

CUSTOMER STATED, " CORD SHORTED AND BURNT HIS HIP". PRODUCT WAS NOT RETURNED. CUSTOMER CLAIMED A SPARK FORM THE CORD SHORTING OUT BURNT HIS HIP. THE CUSTOMER DID NOT PROVIDE A LOT CODE FOR THE PRODUCT. AN INVESTIGATION INTO SIMILAR FEEDBACKS FOR SPARKING FOUND THAT THE PRIMARY CAUSE WAS CUSTOMER MISUSE OF TWISTING/ WRAPPING THE CORD. THE IFU STATES, "LOOP CORD LOOSELY WHEN STORING. TIGHT WRAPPING MAY DAMAGE CORD AND INTERNAL PARTS."