ORALBPWRBATTTOOTHBRUSHHANDLE4732CROSSACTNPWR
Received Aug 12, 2019
Report 3000302531-2019-00148 · MDR key 8882988
Device
Generic name
Toothbrush, Powered
Manufacturer
Braun Gmbh Werk MarktheidenfeldModel number
4732Lot number
548
Product problems
- Detachment of Device or Device Component
Patient
Not reported
- No Consequences Or Impact To Patient
- No Consequences Or Impact To Patient
Narrative
Additional Manufacturer Narrative
PRODUCT RETURN WAS RECEIVED AND IDENTIFIED AS AN ORAL-B POWER BATTERY TOOTHBRUSH HANDLE 4732 CROSS ACTION POWER. 05-DEC-2019 PRODUCT INVESTIGATION RESULTS: PRODUCT RETURN WAS RECEIVED AND INVESTIGATED. PRODUCT INVESTIGATION RESULTS SHOWED THAT THE COMPLAINT IS CAUSED BY WEAR OF THE DRIVING SHAFT DUE TO USAGE OF ABRASIVE TOOTHPASTE IN COMBINATION WITH INSUFFICIENT CLEANING WITH USE OVER MANY YEARS.
Description of Event or Problem
CONSUMER CONTACTED VIA PHONE AND STATED THAT THE WHOLE BRUSH HEAD KEPT COMING OFF IN HIS/HER MOUTH. NO INJURY WAS REPORTED.
Additional Manufacturer Narrative
PRODUCT RETURN WAS NOT RECEIVED. PRODUCT RETURN WAS REQUESTED. FULL EVALUATION WILL OCCUR UPON RECEIPT OF RETURNED PRODUCT.
Description of Event or Problem
CONSUMER CONTACTED VIA PHONE AND STATED THAT THE WHOLE BRUSH HEAD KEPT COMING OFF IN HIS/HER MOUTH. NO INJURY WAS REPORTED.