CVS HEALTH PEAS
Received Feb 6, 2019 · Event occurred Nov 30, 2018
Report MW5083804 · MDR key 8315390
Device
Generic name
Pack, Hot Or Cold, Reusable
Manufacturer
Kaz Usa, Inc. A Helen Of Troy CompanyProduct problems
- Burst Container or Vessel
- Melted
Patient
Not reported
- No Known Impact Or Consequence To Patient
- No Known Impact Or Consequence To Patient
Narrative
Description of Event or Problem
MY WIFE AND I PURCHASED A (B)(6) PEAS HOT AND COLD THERAPY PACK APPROXIMATELY NINE MONTHS AGO. WE HAVE BEEN USING IT FOR JOINT AND MUSCLE PAIN AS NEEDED. LAST NIGHT, MY WIFE HEATED UP THE PACK IN THE MICROWAVE PER PRODUCT INSTRUCTIONS FOR 30 SECONDS. BEFORE THE END OF THE CYCLE THE PACK BURST WITH A BANG IN THE MICROWAVE, SPILLING BEADS. I WAITED UNTIL IT COOLED DOWN AND CLEANED UP THE BEADS AND MY WIFE WIPED DOWN THE MICROWAVE WITH (B)(6). WE ARE CONCERNED ABOUT THE CHEMICALS SPILLED INTO THE MICROWAVE, IF ANY, AND THE PACK PLASTIC THAT MELTED. PRODUCT: PERSONAL CARE - MEDICAL, RETAILER: (B)(6), RETAILER STATE: (B)(6), PURCHASED DATE: (B)(6) 2018. I STILL HAVE THE PRODUCT IN MY POSSESSION: YES, IF NOT, DO YOU PLAN TO CONTACT THEM? YES. EXPLANATION: I WILL ATTEMPT TO CONTACT TO GET CHEMICAL CONTAMINATION CONCERNS.