ORALBPWRBATTTOOTHBRUSHHANDLECROSSACTNPWR4732
Received Dec 10, 2018
Report 3000302531-2018-00301 · MDR key 8146141
Device
Generic name
Toothbrush, Powered
Manufacturer
Braun Gmbh Werk MarktheidenfeldModel number
4732Lot number
937
Product problems
- Detachment of Device or Device Component
Patient
Not reported
- No Consequences Or Impact To Patient
- No Consequences Or Impact To Patient
Narrative
Additional Manufacturer Narrative
REPORTER RETURNED PRODUCT ON (B)(6) 2018. THE PRODUCT WAS IDENTIFIED AS AN ORAL-B POWER BATTERY TOOTHBRUSH HANDLE CROSS ACTION POWER 4732 ON (B)(6) 2019. PRODUCT INVESTIGATION RESULTS SHOWED THAT THE COMPLAINT WAS CAUSED BY WEAR OF PLASTIC PARTS DUE TO USAGE OF ABRASIVE TOOTHPASTE IN COMBINATION WITH INSUFFICIENT CLEANING.
Description of Event or Problem
CONSUMER CALLED STATING THAT THE HEAD OF HIS/HER TOOTHBRUSH WAS COMING OFF THE HANDLE WHEN HE/SHE BRUSHED. NO INJURY WAS REPORTED.
Additional Manufacturer Narrative
PRODUCT RETURN WAS NOT RECEIVED. A VALID PRODUCTION CODE HASN'T BEEN PROVIDED BY THE REPORTER, THEREFORE NO FURTHER PRODUCT INVESTIGATION POSSIBLE. PRODUCT RETURN WAS REQUESTED. FULL EVALUATION WILL OCCUR UPON RECEIPT OF RETURNED PRODUCT.
Description of Event or Problem
CONSUMER CALLED STATING THAT THE HEAD OF HIS/HER TOOTHBRUSH WAS COMING OFF THE HANDLE WHEN HE/SHE BRUSHED. NO INJURY WAS REPORTED.