InjuryEFS
PHILIPS SONICARE
Received Oct 25, 2018 · Event occurred Oct 4, 2018
Report 3026630-2018-00358 · MDR key 8004295
Device
Product problems
- Patient Device Interaction Problem
- Patient Device Interaction Problem
Patient
Not reported
- Patient Problem/Medical Problem
- Patient Problem/Medical Problem
Narrative
Additional Manufacturer Narrative
CONSUMER EXPERIENCED GINGIVAL INFLAMMATION. COMPLAINT RECEIVED FROM (B)(6).
Description of Event or Problem
CONSUMER CALLED STATING THAT THEY DEVELOPED GINGIVAL INFLAMMATION FROM USING AIRFLOSS. MEDICAL ATTENTION WAS SOUGHT FROM A DENTIST.
Additional Manufacturer Narrative
ADDITIONAL ACCESSORIES RETURNED AND EVALUATED WITH NO DEFECTS OR MALFUNCTIONS FOUND: PART NUMBER: DATE CODE: DESCRIPTION: HX6100; 180521 2B; TRITON BASE CHARGER; HX803X; 180219-02; AIRFLOSS PRO/ULTRA INTERDENTAL NOZZLE (QTY: 2). THE ROOT CAUSE OF THE CUSTOMER'S COMPLAINT COULD NOT BE DETERMINED.