DIAMOND TANNING BED

Description of Event or Problem

I WENT TO TANNING SALON AND ASKED SPECIFICALLY TO BE USED A TANNING BED THAT DOES NOT BURN SKIN. I WAS CONCERNED ABOUT MY SKIN BURNING. I WAS TOLD TO BUY THE MOST EXPENSIVE PACKAGE TO USE THEIR MOST EXPENSIVE TANNING BEDS, AND THAT I WOULD NOT GET BURNED. THE ASSOCIATE AND I BELIEVE A MGR CONFIRMED THIS. I WENT INTO THEIR BED FOR 10 MINS AND WITHIN 12 HOURS MY ABDOMEN AND FRONT LEGS ARE SEVERELY SUNBURNED. I WENT BACK THE DAY AFTER AND TOLD THE SAME ASSOCIATE WHAT HAPPENED. SHE SAID SHE DID NOT KNOW WHY IT HAPPENED, THAT I HEARD HER MGR SAY THE BED DID NOT USE BURNING TYPE BULBS. I ASKED FOR MY MONEY BACK. THE ASSOCIATE FIRST SAID THEY DON'T PRINT RECEIPTS, THEN SHE PRINTED SOMETHING THAT SAID MY MEMBERSHIP HAD BEEN CANCELLED. THAT'S NOT A REFUND. (B)(6).