InjuryEFS
PHILIPS SONICARE
Received Aug 1, 2018 · Event occurred Jul 28, 2018
Report 3026630-2018-00345 · MDR key 7741536
Device
Product problems
- Patient Device Interaction Problem
- Patient Device Interaction Problem
Patient
Not reported
- Patient Problem/Medical Problem
- Patient Problem/Medical Problem
Narrative
Additional Manufacturer Narrative
CONSUMER STATED THEY EXPERIENCED GINGIVAL ISSUES. COMPLAINT RECEIVED FROM (B)(6).
Description of Event or Problem
CONSUMER CALLED STATING THAT THEY ARE EXPERIENCING GINGIVAL ISSUES FROM USING THE AIRFLOSS WHICH HAS MOLD THAT HAS FORMED IN INACCESSIBLE AREAS OF THE DEVICE.
Additional Manufacturer Narrative
PRODUCT WAS NOT RETURNED TO CONFIRM A MALFUNCTION HAS OCCURRED.