MalfunctionEFS
PHILIPS SONICARE
Received Jul 24, 2018 · Event occurred Jul 10, 2018
Report 3026630-2018-00338 · MDR key 7715828
Device
Product problems
- Temperature Problem
- Temperature Problem
Patient
Not reported
- Patient Problem/Medical Problem
- Patient Problem/Medical Problem
Narrative
Additional Manufacturer Narrative
MODEL AND SERIAL NUMBERS PROVIDED ARE FOR AIRFLOSS HANDLE. THE INCIDENT OCCURRED ON THE CHARGER WHICH IS AN ACCESSORY. THE SERIAL NUMBER OF THE CHARGER WAS NOT PROVIDED. COMPLAINT RECEIVED FROM THE (B)(6). DEVICE MANUFACTURING DATE NOT AVAILABLE DUE TO THE CHARGER NOT BEING RETURNED.
Description of Event or Problem
CONSUMER CALLED STATING THAT THEIR AIRFLOSS CHARGER CAUGHT ON FIRE. NO INJURY REPORTED.
Additional Manufacturer Narrative
PRODUCT WAS NOT RETURNED TO CONFIRM A MALFUNCTION HAS OCCURRED.