MalfunctionCBF
VITAERIS 320 PACKAGE
Received Jul 13, 2018 · Event occurred Jul 9, 2018
Report MW5078391 · MDR key 7689303
Device
Product problems
- Gas Output Problem
- Mechanical Problem
- Noise, Audible
Patient
66 YR
- No Known Impact Or Consequence To Patient
- No Known Impact Or Consequence To Patient
Narrative
Description of Event or Problem
USED AN OXYHEALTH VITAERIS 320. THE OXYGEN CONCENTRATOR PACKAGE THEY SOLD DIRECTLY TO ME STOPPED WORKING AND STARTED RUMBLING LOUDLY AND COULDN'T BREATHE WHILE IN THE UNIT, THE MASK WAS NOT SUPPLYING OXYGEN. I CALLED THEM TO COMPLAIN AND THEY CLAIMED THEY DON'T SELL IT, BUT I HAVE AN INVOICE OF THE PRODUCT AND SPENT THE MONEY, OXYHEALTH SAID THEY WOULD GIVE ME A DEAL AND CHARGE (B)(6). HOWEVER, WHEN I CALLED THEY SAID THEY DON'T SELL IT AND WON'T FIX THE CONCENTRATOR.