MalfunctionIMC
THERABATH
Received Mar 14, 1997 · Event occurred Nov 1, 1996
Report MW1010958 · MDR key 76213
Device
Generic name
Parafin Heat Therapy System
Manufacturer
Wr Medical Electronics Co.Model number
TB5Catalog number
*
Lot number
*
Product problems
- False claim
- Output, low
- Inadequate Service
Patient
58 YR
- Therapeutic Response, Decreased
Narrative
Description of Event or Problem
DEVICE WAS PRESCRIBED FOR THUMB PAIN FROM ARTHRITIS. DEVICE WAS PURCHASED AND DID NOT GENERATE SUFFICIENT HEAT TO PENETRATE AS IT WAS SUPPOSED TO. THE UNIT WAS EXCHANGED FOR ANOTHER WHICH ALSO FAILED TO GENERATE SUFFICIENT HEAT. (A HOT WATER SOAK FROM THE TAP WAS FAR SUPERIOR). ALTHOUGH THE MFR GUARANTEES (LIFETIME) THE PRODUCT AND EVENT WAS REPORTED WITHIN DAYS, NEITHER THE RETAILER NOR THE MFR WOULD REFUND THE MONEY OR ALLOW THE RETURN.