inforMED
MalfunctionIXW

AT2000XR

Received May 30, 2018 · Event occurred Feb 5, 2018

Report 2428225-2018-00001 · MDR key 7555018

Device

Generic name

Processor, Radiographic, Film Automatic

Model number

AT2000XR

Catalog number

45000

Product problems

  • Electrical /Electronic Property Problem
  • Electrical Shorting
  • Electrical /Electronic Property Problem
  • Electrical Shorting

Patient

Not reported

  • No Information
  • No Information

Narrative

Additional Manufacturer Narrative

DEVICE WAS REQUESTED MANY TIMES FROM CUSTOMER TO BE RETURNED FOR EVALUATION BUT CUSTOMER DECIDED NOT TO RETURN IT. EVALUATION COULD NOT BE PERFORMED. ON (B)(6) 2018 REPORT WAS PREVIOUSLY SUBMITTED ON TIME WITH SUCCESSFUL ACK3S RESPONSES BUT ON (B)(6) 2018 WE NOTICED THAT THE MFR REPORT # ON THE ORIGINAL REPORT WAS INCORRECT. WE HAVE CORRECTED THE MFR REPORT # (2428225-2018-00001.)

Description of Event or Problem

TECHNICIAN PLUGGED IN ELECTRICAL CONNECTION BETWEEN COVER ASSEMBLY AND BASE UNIT BEFORE TURNING ON THE PROCECESSOR; HE THEN HEARD THE ROLLER ASSEMBLIES RUNNING AND SAW SMOKE AT THE ROUND ELECTRICAL CONNECTION. WHEN HE CHECKED THE ELECTRICAL CONNECTION INSIDE THE UNIT HE SAW SOME WIRES WITH THE INSULATION PARTIALLY MELTED.