PHILIPS SONICARE
Received Apr 11, 2018 · Event occurred Apr 7, 2018
Report 3026630-2018-00305 · MDR key 7422576
Device
Product problems
- Missing Value Reason
- Missing Value Reason
Patient
Not reported
- Patient Problem/Medical Problem
- Patient Problem/Medical Problem
Narrative
Additional Manufacturer Narrative
ADDITIONAL PRODUCTS RETURNED WERE EVALUATED AND FOUND TO NOT HAVE ANY DEFECTS OR MALFUNCTIONS: PART NUMBER: DATE CODE: DESCRIPTION: HX6100 170412 2B TRITON BASE CHARGER; HX803X 170620-01 AF 2.0 INTERDENTAL NOZZLE (NOZZLE #1); HX803X 170620-01 AF 2.0 INTERDENTAL NOZZLE (NOZZLE #2). THE ROOT CAUSE OF THE CUSTOMER'S COMPLAINT COULD NOT BE DETERMINED.
Additional Manufacturer Narrative
DEVICE MANUFACTURING DATE NOT AVAILABLE DUE TO THE AIRFLOSS NOT BEING RETURNED.
Description of Event or Problem
CONSUMER CALLED STATING THAT THE NOZZLE FROM THEIR AIRFLOSS PRO/UTRA CAME OFF THE HANDLE AND ALMOST WENT DOWN THEIR THROAT. NO INJURY REPORTED.