CANE, QUAD, SMALL BASE, CHROME

Additional Manufacturer Narrative

IT WAS REPORTED BY THE CUSTOMER'S MOTHER THAT HER SON WAS STANDING UP USING HIS QUADCANE WHEN THE QUADCANE COLLAPSED DOWN RESULTING IN A FALL. REPORTEDLY, THE CANE BUTTON FOR HEIGHT ADJUSTMENT CAME LOOSE. THE CUSTOMER HIT HIS FOREHEAD ON THE FLOOR RESULTING IN A LACERATION THAT REQUIRED 9 STITCHES TO CLOSE. NUMEROUS ATTEMPTS HAVE BEEN MADE TO CONTACT THE CUSTOMER TO OBTAIN ADDITIONAL INFORMATION RELATED TO THE INCIDENT; HOWEVER THE CUSTOMER WAS NOT AVAILABLE TO BE ABLE TO OBTAIN ADDITIONAL DETAILS. THE DEVICE WAS NOT RETURNED FOR EVALUATION, THEREFORE A DEVICE ANALYSIS COULD NOT BE COMPLETED AND A ROOT CAUSE COULD NOT BE DETERMINED. DUE TO THE REPORTED INCIDENT, THIS MEDWATCH IS BEING FILED. NO ADDITIONAL INFORMATION WAS PROVIDED. SHOULD ADDITIONAL RELEVANT INFORMATION BECOME AVAILABLE A SUPPLEMENTAL REPORT WILL BE SUBMITTED.

Description of Event or Problem

IT WAS REPORTED THAT THE CUSTOMER FELL WHILE USING QUADCANE SUSTAINING A LACERATION TO FOREHEAD.