InjuryEFS
PHILIPS SONICARE
Received Jan 25, 2018 · Event occurred Nov 10, 2017
Report 3026630-2018-00171 · MDR key 7220553
Device
Generic name
Airfloss 1.5
Model number
HX8240Product problems
- Missing Value Reason
- Missing Value Reason
Patient
Not reported
- Tooth Fracture
- Tooth Fracture
Narrative
Additional Manufacturer Narrative
CONSUMER STATED THEY EXPERIENCED CHIPPED TEETH. (B)(6).
Description of Event or Problem
CONSUMER STATED THEY EXPERIENECED CHIPPED MOLARS WHEN USING THE AIRFLOSS 1.5.
Additional Manufacturer Narrative
ADDITIONAL PRODUCTS RETURNED AND ANALYZED; NO MALFUNCTION FOUND: PART NUMBER: DATE CODE: DESCRIPTION: HX801X, 130416-21, AIRFLOSS NOZZLE (NOZZLE #1). HX801X, 160630-22, AIRFLOSS NOZZLE (NOZZLE #2). HX801X, 130410-21, AIRFLOSS NOZZLE (NOZZLE #3). THE ROOT CAUSE OF THE CUSTOMER'S COMPLAINT CANNOT BE DETERMINED.