WATERPIK WATER FLOSSER
Received Jan 19, 2018 · Event occurred Jan 4, 2018
Report 0001712259-2018-00001 · MDR key 7206706
Device
Product problems
- Insufficient Device Problem Information
Patient
40 YR
- No Code Available
- No Code Available
Narrative
Additional Manufacturer Narrative
UNIT IN QUESTION HAS NOT BEEN RETURNED FOR TESTING AND EVALUATION.
Description of Event or Problem
PER THE CUSTOMER....CLAIMS USE OF THE WP-150 CAUSED DAMAGE TO A TOOTH. CUSTOMER ADMITTEDLY HAS "HAD WORK DONE" IN AFFECTED AREA IN THE PAST (CUSTOMER APPROXIMATED 8 YEARS AGO). CUSTOMER ACCEPTS THE CONCEPT OF WEAR AND TEAR AFFECTING THE LIFE OF ORAL PROSTHETICS, MAINTAINS THAT WATERPIK SHOULD COMPENSATE BY MENTIONING TO AVOID HIGH PRESSURES IN AREAS FEATURING DENTAL WORK (NOT PRESENT IN PRODUCT LITERATURE). CUSTOMER IS SEEKING RESTITUTION FOR REPAIR AND MENTIONED LIABILITY FOR TIME MISSED AT WORK.
Additional Manufacturer Narrative
RETURNED PRODUCT WAS PRESSURE TESTED AND FOUND TO BE OPERATE WITHIN NORMAL PRESSURE SPECIFICATIONS.
Description of Event or Problem
PER THE CUSTOMER....CLAIMS USE OF THE WP-150 CAUSED DAMAGE TO A TOOTH. CUSTOMER ADMITTEDLY HAS "HAD WORK DONE" IN AFFECTED AREA IN THE PAST (CUSTOMER APPROXIMATED 8 YEARS AGO). CUSTOMER ACCEPTS THE CONCEPT OF WEAR AND TEAR AFFECTING THE LIFE OF ORAL PROSTHETICS, MAINTAINS THAT WATERPIK SHOULD COMPENSATE BY MENTIONING TO AVOID HIGH PRESSURES IN AREAS FEATURING DENTAL WORK (NOT PRESENT IN PRODUCT LITERATURE). CUSTOMER IS SEEKING RESTITUTION FOR REPAIR AND MENTIONED LIABILITY FOR TIME MISSED AT WORK.