PHILIPS SONICARE
Received Jan 3, 2018 · Event occurred Dec 31, 2017
Report 3026630-2018-00010 · MDR key 7161797
Device
Product problems
- Missing Value Reason
- Missing Value Reason
Patient
Not reported
- Eye Injury
- Eye Injury
Narrative
Additional Manufacturer Narrative
THE SERIAL NUMBER OF THE AIR FLOSS WAS NOT PROVIDED. DEVICE MANUFACTURING DATE NOT AVAILABLE DUE TO THE AIR FLOSS NOT BEING RETURNED.
Description of Event or Problem
CONSUMER CALLED STATING THAT THE NOZZLE CAME OFF OF THEIR AIRFLOSSPRO/ULTRA AND THEY GOT PHILIPS SONICARE SOLUTION IN THEIR EYES. SOUGHT MEDICAL TREATMENT FOR SCRATCHED CORNEA.
Additional Manufacturer Narrative
PRODUCT WAS NOT RETURNED TO CONFIRM A MALFUNCTION HAS OCCURRED. THE SAFETY DATA SHEET WAS SENT TO THE CUSTOMER INDICATING THAT THE (B)(6) MOUTHWASH MAY RESULT IN EYE IRRITATION OR REDNESS AND TO RINSE WITH WATER IMMEDIATELY, BUT NO IMMEDIATE MEDICAL OR SPECIAL TREATMENT NEEDED.