CONAIR
Received Nov 7, 2017 · Event occurred Feb 18, 2016
Report 1222304-2017-00035 · MDR key 7005886
Device
Product problems
- Device Emits Odor
- Smoking
Patient
45 YR
- No Known Impact Or Consequence To Patient
- No Known Impact Or Consequence To Patient
Narrative
Additional Manufacturer Narrative
ON (B)(6) 2017 - TO DATE, WE HAVE NOT RECEIVED THE PRODUCT. WE HAVE CONTACT THE CONSUMER REQUEST HER MAILING ADDRESS. AS OF NOW THE CONSUMER HAS NOT PROVIDED THE MAILING ADDRESS.
Description of Event or Problem
ON (B)(6) 2017 - THE CONSUMER CLAIMS THAT THE PRODUCT WAS PURCHASED FOR HER CAT. THE PRODUCT EMITTED AND ODOR AND WAS SMOKING. CONSUMERS CONTACT INFORMATION WAS NOT PROVIDED AS THE COMPLAINT WAS SENT VIA EMAIL.
Additional Manufacturer Narrative
ON (B)(6) 2017 - WE REQUESTED THE DEVICE BE RETURNED TO THE MANUFACTURER. TO DATE, WE HAVE NOT RECEIVED THE DEVICE. ON (B)(6) 2018 - THE DEVICE WAS RETURNED TO THE MANUFACTURER. INVESTIGATION IS IN PROGRESS. MANUFACTURERS NARRATIVE: ON VISUAL INSPECTION, THE LINE CORD WAS BROKEN. THE BREAK HAPPENED JUST OUTSIDE THE STRAIN RELIEF. ONCE REPAIRED THE UNIT WAS TESTED AND FOUND TO WORK AS DESIGNED. DURING USE, THE LINE CORD IS FLEXED MANY TIMES. DURING THE FLEX STAGE, THE STRAIN RELIEF PROVIDES PROTECTION RELATED TO TWISTS AND BENDING. THE HISTORY OF OUR STRAIN RELIEF AND NO OTHER CONSUMER COMPLAINTS WOULD SUGGEST IT IS WORKING PROPERLY UNDER NORMAL USE AND THAT THIS CASE IS ABNORMAL. SEEMS THE LINE CORD WAS ABUSED AS THERE IS SIGNIFICANT WEAR AT A SPECIFIC LOCATION. UL REQUIRES EXTENSIVE TESTING RELATED TO THE LINE CORD FLEX - WHICH WE COMPLY WITH. NOT KNOWING THE USE PATTERNS OF THIS CONSUMER REDUCES THE CHANCES OF MODIFICATIONS WITH SUCCESS.
Description of Event or Problem
ON (B)(6) 2017 - THE CONSUMER CLAIMS THAT THE UNIT BLEW UP AFTER PLUGGING THE CORD IN THE OUTLET. THE CONSUMER RECEIVED BURN THEIR HER THIGH AND HER COUCH AND PILLOW WAS CAUGHT ON FIRED. MEDICAL ATTENTION WAS NOT RECEIVED.