WATERPIK WATER FLOSSER
Received Jun 1, 2017 · Event occurred May 12, 2017
Report 0001712259-2017-00003 · MDR key 6604709
Device
Product problems
- Patient-Device Incompatibility
- Device Operates Differently Than Expected
Patient
40 YR
- Sensitivity of Teeth
- Tooth Fracture
- Sensitivity of Teeth
- Tooth Fracture
Narrative
Additional Manufacturer Narrative
RETURNED PRODUCT WAS PRESSURE TESTED AND FOUND TO OPERATE WITHIN NORMAL PRESSURE RANGE.
Description of Event or Problem
PER THE CUSTOMER....WHILE USING THE WP-310 WITH THE CLEAR JET-TIP ON PRESSURE SETTING 2, TWO OF HIS TEETH POPPED OUT. HE STATED HE WAS USING THE WATER FLOSSER WITH THE TIP POINTED AT A 90 DEGREE ANGLE. CUSTOMER STATED THAT THIS HAPPENED ABOUT A MONTH AGO, HE WENT TO THE DENTIST ABOUT A WEEK AFTER THE INCIDENT. HE INDICATED THAT THE TEETH 9 AND 10 POPPED OUT, SINCE THEY WERE GLUED TOGETHER. THE DENTIST STATED HE WOULD NEED REPAIR FOR EITHER A BRIDGE OR IMPLANT TO FIX HIS TEETH. HE IS LOOKING TO GET MONETARY ASSISTANCE TO REPAIR HIS TEETH. CUSTOMER SAID THAT HE WOULD SEND PRODUCT BACK FOR ANALYSIS.
Additional Manufacturer Narrative
UNIT IN QUESTION HAS NOT BEEN RETURNED FOR TESTING AND EVALUATION.
Description of Event or Problem
PER THE CUSTOMER....WHILE USING THE WP-310 WITH THE CLEAR JET-TIP ON PRESSURE SETTING 2, TWO OF HIS TEETH POPPED OUT. HE STATED HE WAS USING THE WATER FLOSSER WITH THE TIP POINTED AT A 90 DEGREE ANGLE. CUSTOMER STATED THAT THIS HAPPENED ABOUT A MONTH AGO, HE WENT TO THE DENTIST ABOUT A WEEK AFTER THE INCIDENT. HE INDICATED THAT THE TEETH 9 AND 10 POPPED OUT, SINCE THEY WERE GLUED TOGETHER. THE DENTIST STATED HE WOULD NEED REPAIR FOR EITHER A BRIDGE OR IMPLANT TO FIX HIS TEETH. HE IS LOOKING TO GET MONETARY ASSISTANCE TO REPAIR HIS TEETH. CUSTOMER SAID THAT HE WOULD SEND PRODUCT BACK FOR ANALYSIS.