InjuryEFS
SONICARE
Received May 17, 2017 · Event occurred May 11, 2017
Report 3026630-2017-00044 · MDR key 6573425
Device
Product problems
- Missing Value Reason
- Missing Value Reason
Patient
Not reported
- Patient Problem/Medical Problem
- Patient Problem/Medical Problem
Narrative
Description of Event or Problem
CUSTOMER STATED THE PRODUCT WAS NOT WORKING WELL SO SHE DIDN'T USE IT OFTEN. SHE SAID 2 WEEKS AGO SHE LOST HER TOOTH AND SHORTLY AFTER GOT IT REPLACED. CUSTOMER SAYS THE REASON SHE DIDN'T USE IT OFTEN IS BECAUSE OF THE CONDITION OF HER TEETH. SHE IS ACCEPTING OF SOME OF THE BLAME BUT STATES SHE INTENDED ON SENDING THE PRODUCT BACK BEFORE INCIDENT EVER HAPPENED.