RECEDO TOPICAL GEL
Received Mar 30, 2017 · Event occurred Mar 10, 2017
Report MW5068801 · MDR key 6450666
Device
Product problems
- Device Operates Differently Than Expected
Patient
69 YR
- No Known Impact Or Consequence To Patient
- No Known Impact Or Consequence To Patient
Narrative
Description of Event or Problem
THE PRODUCT IS SUPPOSED TO DRY IN 3 MINUTES BUT IT DOES NOT. STAYS STICKY AFTER 8 HOURS OF USING IT. THE MANUFACTURER REQUESTED THE PRODUCT BE SENT BACK AND IT HAS NOT GIVEN ME A REPLACEMENT AND THEY HAVE NOT INFORMED ME IF OR WHEN IT WILL BE SENT TO ME. NO EXPLANATIONS RECEIVED FROM THEM ON THIS PRODUCT. THEY HAVE NOT OFFERED A REIMBURSEMENT EITHER. IS THE PRODUCT COMPOUNDED: YES. QUANTITY: OTHER. FREQUENCY: TWICE A DAY. HOW WAS IT TAKEN OR USED: TOPICAL. DATE THE PERSON FIRST STARTED TAKING OR USING THE PRODUCT: (B)(6) 2017. DATE THE PERSON STOPPED TAKING OR USING THE PRODUCT: (B)(6) 2017. WHY WAS THE PERSON USING THE PRODUCT: TO TRY TO MINIMIZE SCAR TISSUE ON FACE.