WATERPIK WATER FLOSSER
Received Feb 3, 2017 · Event occurred Jan 2, 2017
Report 0001712259-2017-00001 · MDR key 6300438
Device
Product problems
- Device Contamination with Chemical or Other Material
Patient
40 YR
- No Known Impact Or Consequence To Patient
- No Known Impact Or Consequence To Patient
Narrative
Additional Manufacturer Narrative
UNIT IN QUESTION HAS NOT BEEN RETURNED FOR TESTING AND EVALUATION. DEVICE IN QUESTION HAS NOT BEEN RECEIVED.
Description of Event or Problem
PER THE CUSTOMER, THIS UNIT WORKS FINE BUT AS I TRIED TO CLEAN IT LARGE, AMOUNTS OF FILTHY WATER CAME OUT. I SAVED A SAMPLE, IT CONTAINED CLUMPS OF WHAT SEEMED TO BE DARK ALGAE, BLACK GRAINS, PARTICLES OF ALL SORTS. I USE GOOD MUNICIPAL WATER (SEACOAST WATER IN (B)(6)). I OFTEN USE AN OUNCE OF (B)(6) WHEN FLOSSING WITH A BATCH OF WATER. I USE WARM WATER MOSTLY. HERE IN (B)(6) SMALL ANTS ARE A PROBLEM. COULD THEY HAVE GOTTEN INTO THE INTERNALS? I SEE NO ANT BODIES IN THE OUTPUT. THE DEBRIS THAT CAME OUT WHEN I RAN IT WITH THE NOZZLE OUT WAS SCARY AND NOW EVEN TRYING TO CLEAN WITH PEROXIDE WILL NOT GIVE ME CONFIDENCE THAT I WILL NOT HAVE LOTS OF STRANGE MATERIAL IN MY WATERPIK. WHAT CAN I DO? I SUSPECT WHAT IS HAPPENING TO MINE IS A SERIOUS HEALTH HAZARD.