NARROW BASE QUAD CANE 1616710022

Description of Event or Problem

END USER IS STATING THE FOLLOWING: THAT HE HAS A DEFECTIVE MODEL 3920-2, STATING THAT HE WAS WALKING WITH HIS WIFE IN THEIR NEIGHBORHOOD ON DRY LEVEL SIDEWALK WHEN FOR NO REASON THE FOUR PRONGED CANE CAME APART AND THE END USER FELL DOWN MAKING HIS WIFE FALL ON THE GROUND ALSO. END USER IS ALLEGING THAT HE HAD BRUISED RIBS FROM THE FALL. UPDATE FROM CONSUMER AFFAIRS ON 04/19/2016: END USER CALLED BACK AND SENT PHOTOS OF THE BROKEN CANE. THE DEALER PICKED UP THE CANE BUT DID NOT RETURN IT TO US AND LOCATION OF PRODUCT IS UNKNOWN AT THIS TIME. THEY THINK IT WAS THROWN AWAY WHEN THEY EXCHANGED IT. END USER SAID HE WAS JUST WALKING ALONG AND IT SNAPPED IN HALF AND HE FELL ON HIS WIFE. NO BROKEN BONES BUT HE WAS SORE AND HAD AN X-RAY DONE TO CONFIRM HE DID NOT BREAK ANYTHING. END USER HAD SORENESS AND BRUISING. NO FURTHER INFORMATION PROVIDED OR EXPECTED AT THIS TIME.