WATERPIK WATER FLOSSER
Received Mar 10, 2016 · Event occurred Mar 7, 2016
Report 0001712259-2016-00003 · MDR key 5492290
Device
Product problems
- Insufficient Device Problem Information
Patient
40 YR
- No Known Impact Or Consequence To Patient
- No Known Impact Or Consequence To Patient
Narrative
Additional Manufacturer Narrative
ANALYSIS OF RETURNED PRODUCT SHOWED THAT ALL BURNING WAS ON THE EXTERIOR OF THE CHARGER MODULE WITH NO BURNING ON THE INSIDE, INDICATING NO INTERNAL COMPONENT FAILURE. IT IS DETERMINED THAT AN EXTERNAL AGENT CAUSED A SHORTING CURRENT TO FLOW FROM ONE PLUG BLADE TO THE OTHER OUTSIDE OF THE CHARGER CASE. THE SPECIFIC AGENT CAN NOT BE DETERMINED BUT POSSIBLE CANDIDATES WERE CAUSED BY THE CUSTOMERS ACTIONS (I.E. LINT, WATER SPLASH, ETC.)
Description of Event or Problem
PER THE CUSTOMER....CLAIMS ATTEMPTING TO PLUG CHARGER INTO OUTLET FOR INITIAL CHARGE CAUSED DAMAGE TO OUTLET, WALL, AND CHARGER.
Additional Manufacturer Narrative
UNIT IN QUESTION HAS NOT YET BEEN RETURNED FOR TESTING AND EVALUATION. DEVICE IN QUESTION HAS NOT BEEN RECEIVED.
Description of Event or Problem
PER THE CUSTOMER, CLAIMS ATTEMPTING TO PLUG CHARGER INTO OUTLET FOR INITIAL CHARGE CAUSED DAMAGE TO OUTLET, WALL, AND CHARGER.