ICONNECT ENTERPRISE ARCHIVE
Received Feb 16, 2016 · Event occurred Nov 9, 2015
Report 2183926-2016-00002 · MDR key 5437905
Device
Product problems
- Device Issue
- Device Issue
Patient
Not reported
- No Known Impact Or Consequence To Patient
- No Known Impact Or Consequence To Patient
Narrative
Additional Manufacturer Narrative
UPON RETROSPECTIVE REVIEW, THIS ISSUE WAS DETERMINED TO BE REPORTABLE AS AN MDR. DEVELOPMENT ASSESSED AND IMPLEMENTED A FIX AT THE CUSTOMER SITE. CUSTOMER REPORTED NO LONGER SEEING THE ERROR MESSAGE.
Description of Event or Problem
ICONNECT ENTERPRISE ARCHIVE A VENDOR NEUTRAL ARCHIVE FOR STORAGE AND COMMUNICATIONS OF MEDICAL IMAGES AND DATA. A CUSTOMER WAS MIGRATING FROM RADSUITE TO MERGE PACS. DURING THE MIGRATION, IMAGE LOAD ERRORS WERE OCCURRING ON STUDIES AFTER THE HALF FOLDER TOOL WAS RAN. CUSTOMERS MIGRATING FROM RADSUITE TO MERGE PACS WILL SEE THIS ISSUE FOR ANY DATA STORED PRIOR TO ICONNECT ENTERPRISE ARCHIVE VERSION 8.X. THIS ISSUE CAUSES IMAGE LOAD ERRORS IN THE PACS VIEWER PREVENTING A USER FROM VIEWING PRIORS. THE CUSTOMER DID NOT REPORT A SERIOUS INJURY TO THE PATIENT. (B)(4).