AQUASENSE

Additional Manufacturer Narrative

CUSTOMER WAS SITTING ON THE BATH SEAT WHILE TAKING A SHOWER AND FELL. SHE CLAIMS THAT THE MIDDLE SCREW IS STRIPPED. SHE HAS BRUISES ON HER BACK AND BOTTOM. WE SENT HER A REPLACEMENT UNIT AND SHE WILL SEND US THE DEFECTIVE UNIT HERE FOR INVESTIGATION. WE WILL SEND A FOLLOW-UP REPORT INCLUDING THE DEVICE EVALUATION ONCE WE RECEIVE THE UNIT HERE AND THE INVESTIGATION IS DONE.

Description of Event or Problem

CUSTOMER WAS SITTING ON THE BATH SEAT WHILE TAKING A SHOWER AND FELL. SHE CLAIMS THAT THE MIDDLE SCREW IS STRIPPED. SHE HAS BRUISES ON HER BACK AND BOTTOM.