PANOSOL II
Received Sep 3, 2015 · Event occurred Jul 20, 2015
Report 1521608-2015-00003 · MDR key 5058094
Device
Generic name
Phototherapy Unit
Manufacturer
National Biological CorporationModel number
UVB-604Catalog number
UVB-604
Lot number
1388
Product problems
- Insufficient Device Problem Information
Patient
UNK
- Injury
- Full thickness (Third Degree) Burn
Narrative
Additional Manufacturer Narrative
NA.
Description of Event or Problem
CUSTOMER SERVICE RECEIVED A COMPLAINT VIA VOICE-MAIL. WHEN THE CALL WAS RETURNED THE CUSTOMER SAID HE HAD PURCHASED A PIECE OF EQUIPMENT AT AN AUCTION AND WAS INQUIRING ABOUT THE MANUFACTURE DATE AND PURPOSE OF THE EQUIPMENT AS HE HAD RECEIVED 3RD DEGREE BURNS AFTER USING IT. WHEN HE WAS TOLD IT WAS A MEDICAL DEVICE AND ASKED ADDITIONAL QUESTIONS, THE CUSTOMER ENDED THE CALL. NO INFORMATION OTHER THAN THE UNIT SERIAL NUMBER WAS ABLE TO BE GATHERED. ADDITIONAL ATTEMPTS TO CONTACT THE CUSTOMER WERE UNSUCCESSFUL.