HexaVue
Received Jul 27, 2026 · Event occurred Jun 24, 2026
Report 3008776287-2026-00550 · MDR key 50005834
Device
Generic name
Ip Custom Room Rack
Manufacturer
Black Diamond Video, Inc.Model number
HexaVue IPCatalog number
XQHPILCC
Lot number
(10)3.3.0
Product problems
- Display or Visual Feedback Problem
Patient
Unknown
- No Clinical Signs, Symptoms or Conditions
Narrative
Description of Event or Problem
The user facility reported that during a patient procedure their HexaVue IP Custom Room Rack was losing network connection. The procedure was completed successfully following a short delay. No report of injury.
Additional Manufacturer Narrative
A STERIS Service Technician arrived onsite following the reported event to inspect the HexaVue IP Custom Room Rack and found that the UPS component required replacement.The Technician replaced the UPS component, tested the function and operation of the device, confirmed it to be operating to specifications and returned it to service.No additional issues have been reported.