RNS-9703
Received Aug 10, 2015 · Event occurred Jul 14, 2015
Report 8030229-2015-00209 · MDR key 4996441
Device
Generic name
Remote Network Station
Manufacturer
Nihon Kohden Corp.Model number
RNS-9703Catalog number
RNS-9703
Product problems
- Device Inoperable
- Communication or Transmission Problem
Patient
NI
- No Known Impact Or Consequence To Patient
Narrative
Additional Manufacturer Narrative
WE TRIED CONTACTING THE CUSTOMER TWO TIMES TO INQUIRE ABOUT THE DEVICE FAILURE TO SEE COLLECT THE ACCURATE INFORMATION TO DO THE INVESTIGATION. WE WOULD LIKE TO CONFIRM IF THE FAILURE WAS WITH THE REMOTE NETWORK STATION, CENTRAL MONITORING SYSTEM, OR WITH THE VITAL SIGNS MONITOR HAVING THE COMMUNICATION LOSS ISSUE. HOWEVER, WE HAVE NOT HAD ANY COMMUNICATIONS BACK FROM THEM.
Description of Event or Problem
THE CUSTOMER REPORTED THAT THE REMOTE NETWORK STATION (RNS OR REMOTE MONITORING SYSTEM) IS NOT COMMUNICATING WITH THE CENTRAL MONITORING SYSTEM AS THE HISTORICAL DATA IS NOT AVAILABLE.