MalfunctionMHX
RNS-9703-024
Received Aug 3, 2015 · Event occurred Jul 6, 2015
Report 8030229-2015-00191 · MDR key 4972689
Device
Generic name
Remote Network Station
Manufacturer
Nihon Kohden CorpModel number
RNS-9703-024Catalog number
RNS-9703-024
Product problems
- Low Audible Alarm
Patient
NI
- No Known Impact Or Consequence To Patient
Narrative
Additional Manufacturer Narrative
THE CUSTOMER STATES HE WAS UNPLUGGING THE CABLES IN THE BACK TO TRY AND GET THE SPEAKERS TO COME ON. OUR TECH SUPPORT HAD THE CUSTOMER POWER CYCLE THE DEVICE AND THE SOUND WORKED NORMALLY. ALSO, OUR TECH SUPPORT SHOWED THE CUSTOMER HOW TO CHANGE THE VOLUME.
Description of Event or Problem
THE CUSTOMER REPORTED THAT THEY CANNOT HEAR THE AUDIO ALARMS FROM THE REMOTE NETWORK STATION (RNS OR REMOTE MONITORING SYSTEM).