OtherISA
CONAIR MASSAGER
Received Jul 29, 2014 · Event occurred Jul 4, 2014
Report 1222304-2014-00047 · MDR key 4017260
Device
Product problems
- Insufficient Device Problem Information
Patient
Not reported
- Full thickness (Third Degree) Burn
Narrative
Description of Event or Problem
CONSUMER CLAIMS TO HAVE BURNED HIS BACK WHILE USING THE MASSAGER. HE STATES THAT THE UNIT FELT VERY HOT AFTER APPROX FIVE MINUTES. WHEN HE TOOK IT FROM HIS LOWER BACK IT BLISTERED RIGHT AWAY. CONSUMER CLAIMS TO HAVE THIRD DEGREE BURNS.
Additional Manufacturer Narrative
THE CONSUMER RETURNED THE UNIT TO THE RETAILER FROM WHOM IT WAS ORIGINALLY PURCHASED. WE HAVE REACHED OUT TO THE RETAILER AND THEY WILL BE CONTACTING US UPON LOCATING THE RETURNED PRODUCT.