MalfunctionIPS
UNABLE TO VERIFY
Received Dec 17, 2013 · Event occurred Nov 15, 2013
Report 1056127-2013-00019 · MDR key 3542006
Device
Product problems
- Component(s), broken
Patient
70 YR
- Fall
- No Consequences Or Impact To Patient
Narrative
Description of Event or Problem
DEALER REPORTS THAT AN UNKNOWN USER RETURNED A FOLDING SEAT CANE WITH THE CENTER LEG TUBING BROKEN AT THE THROUGH BOLT HOLE. THE SERIAL NUMBER AS REPORTED IS NOT CONSISTENT WITH THE NUMBER MASK USED ON OUR DEVICES, HOWEVER DEALER MAINTAINS THAT IT HAS ESSENTIAL LABEL ON IT. THE DEALER HAS BEEN TARDY IN RETURNING THE UNIT SO WE CANNOT VERIFY ADDITIONAL DETAILS.