OtherLMD
RAPIDCOMM
Received Nov 8, 2013 · Event occurred Oct 13, 2013
Report 1217157-2013-00212 · MDR key 3472567
Device
Product problems
- Device Operates Differently Than Expected
Patient
Not reported
- No Known Impact Or Consequence To Patient
Narrative
Description of Event or Problem
CUSTOMER REPORTED THAT OPERATOR'S ID WAS ERRONEOUSLY SCANNED INTO A PATIENT ID FIELD INSTEAD OF SCANNING AN ACCOUNT NUMBER INTO A PATIENT ID FIELD. THERE WAS NO REPORT OF INJURY DUE TO THIS EVENT.
Additional Manufacturer Narrative
THE EVENT HAS OCCURRED DUE TO AN OPERATOR ERROR. SIEMENS REPRESENTATIVE INSTRUCTED CUSTOMER TO CHANGE THE DATA IN THE MEDICAL REPORT NUMBER FROM THE OPERATOR ID TO THE DESIRED ACCOUNT NUMBER. PATIENT DEMOGRAPHIC WAS SUCCESSFULLY CHANGED. INSTRUMENT IS PERFORMING AS INTENDED.