MalfunctionEAT
TOUCH N' HEAT
Received Aug 26, 2013
Report 2016150-2013-00101 · MDR key 3307072
Device
Product problems
- Overheating of Device
Patient
Not reported
- No Known Impact Or Consequence To Patient
Narrative
Description of Event or Problem
A DOCTOR'S OFFICE HAD ALLEGED THAT TWO (2) TOUCH N' HEAT UNITS HAD CONTINUED HEATING UP WHEN NOT IN USE AND PLUGGED IN. THIS IS THE SECOND OF TWO (2) REPORTS.
Additional Manufacturer Narrative
NO FURTHER INFORMATION WAS RECEIVED WITH REGARD TO THIS INCIDENT. MULTIPLE ATTEMPTS WERE MADE TO CONTACT THE COMPLAINANT IN ORDER TO OBTAIN FURTHER INFORMATION; HOWEVER, THE COMPLAINANT HAS REMAINED UNRESPONSIVE. AN UPDATE WILL BE PROVIDED IF ANY NEW INFORMATION BECOMES AVAILABLE. A VISUAL AND PHYSICAL EVALUATION OF THE RETURNED DEVICE REVEALED THAT A SPRING WAS BENT ON THE DEVICE, CAUSING CONSTANT HEATING.