CX50
Received Jul 17, 2026 · Event occurred Jun 30, 2026
Report 3019216-2026-100277 · MDR key 25850798
Device
Generic name
System, Imaging, Pulsed Doppler, Ultrasonic
Manufacturer
Philips Ultrasound, IncModel number
CX50 ULTRASOUND SYSTEMCatalog number
795087
Product problems
- Poor Quality Image
Patient
Unknown
- No Clinical Signs, Symptoms or Conditions
Narrative
Description of Event or Problem
IT WAS REPORTED THAT THE CX50 ULTRASOUND SYSTEM WAS NOT AVAILABLE DURING A CRITICAL PROCEDURE. THE SYSTEM HAD IMAGE QUALITY DEGRADATION DURING AN UNSPECIFIED HAND-GUIDED PROCEDURE AND REQUIRED MULTIPLE RESTARTS TO RESOLVE. THERE WAS NO PATIENT OR USER HARM. THE SERVICE ENGINEER INSPECTED THE SYSTEM BASED ON THE REPORTED PROBLEM, CONFIRMED THE PROBLEM, AND REPLACED THE EBOX TO ADDRESS THE CUSTOMER'S IMMEDIATE CONCERNS.PHILIPS HAS STARTED AN INVESTIGATION, AND UPON COMPLETION, A FOLLOW-UP REPORT WILL BE SUBMITTED.