ORALBPWRORALCARERFLSCROSSACTN

Additional Manufacturer Narrative

PRODUCT RETURN WAS REQUESTED OR ITS IN TRANSPORT. EVALUATION WILL OCCUR UPON RECEIPT OF PRODUCT RETURN.

Description of Event or Problem

BRUSH HEAD IS BROKEN FROM THE SHAFT OF BRUSH AND WON'T CLIP IN BACK... CAME OFF - ORAL-B POWER ORAL CARE REFILLS [DEVICE BREAKAGE] . CASE NARRATIVE: CONSUMER VIA PHONE STATED THAT WHILE BRUSHING, THE BRUSH HEAD CAME OFF AS IT WAS BROKEN FROM THE SHAFT OF THE BRUSH ITSELF. NO INJURY WAS REPORTED.