BRAUN
Received Jul 3, 2026 · Event occurred Apr 7, 2026
Report 1314800-2026-00013 · MDR key 25707024
Device
Generic name
Forehead Non-contact Thermometer
Manufacturer
Kaz Usa, Inc., A Helen Of Troy CompanyModel number
BNT300EEProduct problems
- False Negative Result
Patient
Not reported
- Fever
Narrative
Additional Manufacturer Narrative
KAZ USA, INC. HAS REQUESTED THAT THE PRODUCT BE RETURNED TO OUR COMPANY FOR TESTING, BUT IT HAS NOT YET BEEN RECEIVED.
Description of Event or Problem
A CONSUMER REPORTED THAT THEIR THERMOMETER ALLEGEDLY PROVIDED A FALSE NEGATIVE TEMPERATURE READING WHEN USED ON THEIR CHILD. THE CONSUMER STATED THAT THE CHILD'S BODY TEMPERATURE WAS MEASURED AT 37.1°C, WHILE THE BRAUN THERMOMETER ALLEGEDLY DISPLAYED A TEMPERATURE OF 34.5°C. THE CONSUMER REPORTED THAT THE DEVICE WAS SUBSEQUENTLY REVIEWED BY A PHYSICIAN. KAZ USA, INC. HAS REQUESTED THAT THE PRODUCT BE RETURNED TO OUR COMPANY FOR TESTING.