MEDLINE
Received Jul 2, 2026 · Event occurred Feb 27, 2023
Report 1417592-2026-03979 · MDR key 25696307
Device
Generic name
Pack,gel,hot/cold,reusable 6x10.625
Manufacturer
Medline Industries, LpCatalog number
MDS138020
Product problems
- Leak/Splash
Patient
NA · Unknown
- No Clinical Signs, Symptoms or Conditions
Narrative
Description of Event or Problem
IT WAS REPORTED THAT THE PACK HAS A SMALL PINHOLE IN IT AND IT LEAKED OUT INTO THE CUSTOMER'S POCKET AND GOT ON HIS HANDS. CUSTOMER HAS BEEN USING THIS PRODUCT FOR A MONTH.
Additional Manufacturer Narrative
IT WAS REPORTED THAT IT WAS REPORTED THAT THE PACK HAS A SMALL PINHOLE IN IT AND IT LEAKED OUT INTO THE CUSTOMER'S POCKET AND GOT ON HIS HANDS. CUSTOMER HAS BEEN USING THIS PRODUCT FOR A MONTH. THERE WERE NO REPORTS OF DEATH, SERIOUS INJURY, MEDICAL INTERVENTION, OR FOLLOW UP CARE. IT HAS BEEN DETERMINED THAT THE REPORTED EVENT COULD CAUSE OR CONTRIBUTE TO SERIOUS INJURY IF IT WERE TO OCCUR AGAIN. IN AN ABUNDANCE OF CAUTION, THIS IS A REPORTABLE EVENT. IF ADDITIONAL INFORMATION BECOMES AVAILABLE THIS REPORT WILL BE REOPENED AND REEVALUATED. THIS MEDICAL DEVICE REPORT (MDR) IS BEING SUBMITTED AS PART OF RETROSPECTIVE REVIEW ACTIVITIES, WHICH INCLUDE REVIEW OF HISTORICAL DATA IN ACCORDANCE WITH REGULATIONS AT 21 CFR PART 803. THE INFORMATION INCLUDED IN THIS MDR REFLECTS THE INFORMATION REASONABLY KNOWN TO THE MANUFACTURER AT THE TIME OF THIS RETROSPECTIVE REVIEW AND SUBMISSION.