inforMED
MalfunctionIME

MEDLINE

Received Jul 2, 2026 · Event occurred Feb 27, 2023

Report 1417592-2026-03979 · MDR key 25696307

Device

Generic name

Pack,gel,hot/cold,reusable 6x10.625

Catalog number

MDS138020

Product problems

  • Leak/Splash

Patient

NA · Unknown

  • No Clinical Signs, Symptoms or Conditions

Narrative

Description of Event or Problem

IT WAS REPORTED THAT THE PACK HAS A SMALL PINHOLE IN IT AND IT LEAKED OUT INTO THE CUSTOMER'S POCKET AND GOT ON HIS HANDS. CUSTOMER HAS BEEN USING THIS PRODUCT FOR A MONTH.

Additional Manufacturer Narrative

IT WAS REPORTED THAT IT WAS REPORTED THAT THE PACK HAS A SMALL PINHOLE IN IT AND IT LEAKED OUT INTO THE CUSTOMER'S POCKET AND GOT ON HIS HANDS. CUSTOMER HAS BEEN USING THIS PRODUCT FOR A MONTH. THERE WERE NO REPORTS OF DEATH, SERIOUS INJURY, MEDICAL INTERVENTION, OR FOLLOW UP CARE. IT HAS BEEN DETERMINED THAT THE REPORTED EVENT COULD CAUSE OR CONTRIBUTE TO SERIOUS INJURY IF IT WERE TO OCCUR AGAIN. IN AN ABUNDANCE OF CAUTION, THIS IS A REPORTABLE EVENT. IF ADDITIONAL INFORMATION BECOMES AVAILABLE THIS REPORT WILL BE REOPENED AND REEVALUATED. THIS MEDICAL DEVICE REPORT (MDR) IS BEING SUBMITTED AS PART OF RETROSPECTIVE REVIEW ACTIVITIES, WHICH INCLUDE REVIEW OF HISTORICAL DATA IN ACCORDANCE WITH REGULATIONS AT 21 CFR PART 803. THE INFORMATION INCLUDED IN THIS MDR REFLECTS THE INFORMATION REASONABLY KNOWN TO THE MANUFACTURER AT THE TIME OF THIS RETROSPECTIVE REVIEW AND SUBMISSION.