inforMED
InjuryGZJ

NEUROMD WHOLE BODY CORRECTIVE THERAPY DEVICE

Received Jun 30, 2026

Report MW5190106 · MDR key 25667984

Device

Generic name

Stimulator, Nerve, Transcutaneous, For Pain Relief

Product problems

  • Inadequate Instructions for Non-Healthcare Professional
  • Therapeutic or Diagnostic Output Failure
  • Patient Device Interaction Problem

Patient

Not reported

  • Neck Pain
  • Cramp(s) /Muscle Spasm(s)

Narrative

Description of Event or Problem

THE REPORTER BOUGHT TWO DEVICES THAT CLAIMS TO HELP WITH DEGENERATIVE DISC DISEASE AND BACK PAIN; HOWEVER, THE DEVICE WAS NOT EFFECTIVE IN IMPROVING HER PAIN. SHE USED IT FOR A COUPLE OF MONTHS, BUT IT DID NOT WORK. INSTEAD, SHE DEVELOPED SEVERE NECK SPASMS. THE REPORTER HAS COMPLEX REGIONAL PAIN SYNDROME (CRPS) DUE TO A CAR ACCIDENT AND HAD HOPED THAT THIS DEVICE WOULD HELP WITH HER NECK PAIN. THE DEVICE DOES NOT PROVIDE CLEAR INSTRUCTIONS FOR USE, NOR DOES IT SPECIFY THE STRENGTH SETTING SHE SHOULD USE. ADDITIONALLY, IT DOES NOT STICK ERGONOMICALLY TO HER NECK. SHE WANTS A REFUND FOR THE DEVICE, AS THE MARKETING CLAIMED A MONEY-BACK GUARANTEE IF IT DID NOT HELP WITH PAIN. HOWEVER, THE COMPANY HAS REFUSED TO PAY HER BACK DESPITE CONTINUOUS COMPLAINTS. REF: MW5190107. PT: 4521, 2433. DEVICE: 3023, 4001, 2956. THIS REPORT CAPTURES: NEUROMD WHOLE BODY CORRECTIVE THERAPY DEVICE.