inforMED
MalfunctionLNH

ACHIEVA 1.5T DSTREAM

Received Jun 26, 2026 · Event occurred Jun 9, 2026

Report 3042177665-2026-000099 · MDR key 25633421

Device

Generic name

System, Nuclear Magnetic Resonance Imaging

Catalog number

782112

Product problems

  • Detachment of Device or Device Component

Patient

NA · Unknown

  • No Clinical Signs, Symptoms or Conditions

Narrative

Additional Manufacturer Narrative

THE QBC SEAL THAT WAS COME OFF, WAS REGLUED AND THE SYSTEM WAS HANDED BACK TO THE CUSTOMER FOR USE. THE FAILURE OF THE QBC SEAL TO REMAIN IN PLACE IS CONSIDERED A MALFUNCTION. REMEDIAL ACTION: A FIELD ACTION WAS INITIATED UNDER 2023-PD-MR-013. A FIELD SAFETY NOTIFICATION WAS SENT TO THE CUSTOMERS INFORMING THEM ABOUT THIS POTENTIAL ISSUE. THE FIELD CORRECTION HAS SINCE BEEN MADE AVAILABLE TO THE FIELD IN DEC 2024.

Description of Event or Problem

PHILIPS RECEIVED A REPORT THAT THE RUBBER ON QBC HAD COME OFF. THIS SEAL IS USED FOR PROTECTION, TO AVOID THE PATIENT FROM POTENTIALLY CONTACTING THE SHARP EDGES OF THE MAGNET COVERS. IF THIS SEAL IS LOOSE, IT IS LIKELY THAT THIS COULD LEAD TO SERIOUS INJURY.

Remedial action

  • Modification/Adjustment