SEPSIS

Additional Manufacturer Narrative

THIS MALFUNCTION HAS BEEN DETECTED AUTOMATICALLY BY AN INTERNAL CERNER SYSTEM. THIS ISSUE HAS BEEN SUCCESSFULLY RESOLVED. A COMPREHENSIVE INVESTIGATION IS UNDERWAY TO DETERMINE THE UNDERLYING ROOT CAUSE. CERNER WILL PROVIDE A FOLLOW-UP REPORT AT THE CONCLUSION OF THE INVESTIGATION.

Description of Event or Problem

ON (B)(6) 2026, A SINGLE CUSTOMER EXPERIENCED DELAYED SEPSIS NOTIFICATIONS DUE TO A PROCESSING BACKLOG THAT DEVELOPED FOLLOWING A MILLENNIUM 2026.01 UPTIME UPGRADE. A HIGH VOLUME OF INCOMING DATA RESULTED IN DELAYED PROCESSING, WITH A MAXIMUM DELAY OF APPROXIMATELY 9 HOURS AND 29 MINUTES. RECOVERY ACTIONS WERE IMPLEMENTED TO RESTORE NORMAL PROCESSING. REVIEW OF RECORDS REMOVED DURING BACKLOG RECOVERY CONFIRMED THAT NONE MET THE CRITERIA NECESSARY TO GENERATE A SEPSIS NOTIFICATION. THE CUSTOMER WAS NOTIFIED OF THE ISSUE, AND NO PATIENT HARM OR ADVERSE PATIENT OUTCOMES HAVE BEEN REPORTED.