ORALBPWRORALCARERFLSIOSRS

Additional Manufacturer Narrative

PRODUCT RETURN WAS NOT RECEIVED. PRODUCT RETURN WAS REQUESTED. FULL EVALUATION WILL OCCUR UPON RECEIPT OF PRODUCT RETURN.

Description of Event or Problem

BRUSH HEAD BECAME LOOSE. THERE IS EXTRA PART EXPOSED- ORAL B POWER CARE [DEVICE CONNECTION ISSUE]. CHARGER DOES NOT WANT TO CHARGE ANYMORE- ORAL B POWER CARE [DEVICE POWER SOURCE ISSUE] THERE IS A BURNING SMELL- ORAL B POWER CARE [PRODUCT ODOUR ABNORMAL]. CASE NARRATIVE: CONSUMER VIA PHONE STATED THAT WHILE BRUSHING TEETH, TOP PART WHERE THE BRUSH HEAD IS BECAME LOOSE. NO INJURY WAS REPORTED.