HANDY SOLUTIONS NECK AND SHOULDERS HEATING PAD

Additional Manufacturer Narrative

THE MANUFACTURER RECEIVED A REPORT STATING THAT THE HEATING PAD OVERHEATED, ALONG WITH PHOTOS OF THE INCIDENT. THE DEVICE WAS NOT RETURNED FOR EVALUATION. THE PRODUCT LABEL WARNED AGAINST USE ON SOFT SURFACE AND CAN'T BE COVERED DURING USE, YET THESE ACTIONS WERE OBSERVED IN THE INCIDENT PHOTOS. THIRD-PARTY TESTING CONFIRMED THE PRODUCT DOES NOT OVERHEAT UNDER CORRECT USE (SEE TEST REPORT (B)(4)) AND NO DEFECTS IDENTIFIED.

Description of Event or Problem

BURN AREAS AROUND RIGHT-SIDE SHOULDER AND NECK. ALSO, RIGHT LEG WHERE PRIOR SURGERY AREA WHERE PINS ARE DUE TO COLDNESS, SKIN WATER, OPEN WOUND AND THEN BECAME A SCAR: PILLOW USING BURN MARK AND ALSO THE PAD ITSELF BURNED; STILL HAVE IT. LAST USED BETWEEN 6 WEEKS-2 MONTHS AGO.