HEXAVUE
Received Jun 1, 2026 · Event occurred Jul 11, 2023
Report 3008776287-2026-00158 · MDR key 25350480
Device
Generic name
Custom Room Rack
Manufacturer
Black Diamond Video, Inc.Model number
HEXAVUE SCC 1.0Catalog number
XQHILCC1
Lot number
(10)1.8.0
Product problems
- Display or Visual Feedback Problem
Patient
NA · Unknown
- No Clinical Signs, Symptoms or Conditions
Narrative
Additional Manufacturer Narrative
A STERIS SERVICE TECHNICIAN ARRIVED ONSITE FOLLOWING THE REPORTED EVENT TO INSPECT THE HEXAVUE CUSTOM ROOM RACK AND FOUND THAT THE CXPS CPU REQUIRED REPLACING. THE TECHNICIAN REPLACED THE CXPS CPU, TESTED THE FUNCTION AND OPERATION OF THE UNIT, CONFIRMED IT TO BE OPERATING TO SPECIFICATION, AND RETURNED THE UNIT TO SERVICE. NO ADDITIONAL ISSUES HAVE BEEN REPORTED.
Description of Event or Problem
THE USER FACILITY REPORTED THAT THE MONITORS AND TOUCH PANEL CONNECTED TO THEIR HEXAVUE CUSTOM ROOM RACK WERE SHOWING DISTORTED IMAGES. NO REPORT OF INJURY.